Refund policy

 

Because of the nature of our products live plants cannot be returned once they have been shipped.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. Because of the nature of our products live plants cannot be returned once shipped. Returns will only be accepted if there was an error in the products shipped to you.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at wildvalleynursery@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as plants.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wildvalleynursery@yahoo.com.